My daughter is using soberlink at her son's father's demand. She has had several false positives, the readings are erratic and don't make sense.
One morning it was .09 upon awakening and 0 15 minutes later-- NOT even possible. In Nov soberlink sent an email stating that her positives were inconsistent with consumption of alcohol. Also several tests did not send. Over Christmas, she was with family and can swear she did not drink.
The levels, doubled, then went down, tripled, then cut in half, etc all over 15 minute intervals. The boy's father came and got him when her level was .03 . This is costing another court hearing and she has lost visits with her son. She has been sober 2 yrs but deals with a bully.
Called soberlink, first guy was helpful and agreed that those levels didn't make sense. Told me to contact compliance which I did. They were AWFUL. Said it had to be alcohol .
I called and a guy named Brad Keays, wouldn't even listen. I asked how it could go from .09 to 0 in 15 minute. He stated, cuz she drank alcohol. I repeated the question and he wouldn" t answer- just stated , " obviously soberlink isn't working for you- find another breathalyzer.
" Never discussed the erratic values, wouldn't answer questions , Basically said soberlink is never wrong and tough ***!!! I told him we witnessed that she did not drink and did the test correctly.
His comment " Well, that's what YOU say." Also had episodes of it not sending. AND 2 other breathalyzers we tested said negative.
Product or Service Mentioned: Soberlink Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $3000.
Preferred solution: Let the company propose a solution.
I didn't like: Costumer service, Unrliability of product.