Soberlink
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Soberlink Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Soberlink has 1.4 star rating based on 56 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Joke, Bang for the buck, Court.
Cons: Unrliability of product, False positives, False readings.Recent recommendations regarding this business are as follows: "Stay away and look for another option!", "Be wary", "What choice do you have", "Don't have kids with crazy people", "Do not engage if you don't have to".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Soberlink has 1.4 star rating based on 56 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Joke, Bang for the buck, Court.
Cons: Unrliability of product, False positives, False readings.Recent recommendations regarding this business are as follows: "Stay away and look for another option!", "Be wary", "What choice do you have", "Don't have kids with crazy people", "Do not engage if you don't have to".
Most users want Soberlink to offer a solution to their issues.
Consumers are not pleased with Insurance Plans Acceptance and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Soberlink Reviews
"Opportunity to rate my experience with Sober Link"
Nothing has gone wrong. I have received amazing service with the representatives at Sober Link, to order new devices, activate and sometimes troubleshoot....
"Worst customer service of any company i've ever dealt with"
My package allows for '20 days'. Last month, I went one day and one test over. This results in a $75 fee. I called and emailed for a 'one time exception, and...
Bad Company
- You will be screwed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Worst customer service of any company i've ever dealt with
- Terrible customer service
Preferred solution: Price reduction
User's recommendation: Stay away and look for another option!
New York, New York
Partially their fault
I funny know what the issue with the device is but on several occasions false positives have shown up. .006 or so.
On two occasions its also been positive after the first test. Note their site claims that if its environmental exposure the second test will NOT be positive. This has led my ex to enter into costly hearings to try and take my children away. I haven't touched a drop of alcohol since my incident and now 8 months later this is still happening.
The only saving grace is my cars iid shows the device is wrong. I drink nothing but water for at least half an hour leading up to each test.
Mt recommendation to them is at least allow for an hour before sending false positives to volatile narcissistic abusers who are only using it as a tool to hurt people. I have no intention of drinking again but if I have to spend on another hearing in going to be furious.
User's recommendation: Be wary
Glasford, Illinois
Bluetooth won't connect
Customer service
- People need it
- Your not there to help
Preferred solution: Apology
User's recommendation: What choice do you have
Indianapolis, Indiana
Device error
Rockville, Maryland
Opportunity to rate my experience with Sober Link
This is a paid employee
Hurst, Texas
No customer service on weekends via phone or email.
Modesto, California
Not sure what to think about 90%of the other complaints.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Buy back program
- Works for court
- Buyback program is bullshitttt
Preferred solution: Let the company propose a solution
User's recommendation: Not recommended at all
Saint Paul, Minnesota
Liars and untrustworthy
It's given me false positives .2.to a .08 in 15 minutes then zero 15 later. The reason I'm on this is because I don't have a superhuman liver anymore.
Called and they tried to get me to reset it over the phone. Ended up saying the device was faulty and they will overnight a new one for free, just send the other one back. 3 days later it showed and I activated it. Then they sent me a 600+ dollar bill for a "New Refurbished" device and overnight shipping.
Asked them if I can have the old one I already bought back and they said you don't really own them. Fast forward 4 months still sober no missed or Non-Compliant tests and get into a double billing dispute, said *** it whatever I had my daughter the next day, shaved, had a haircut and blew an hour later, now they cannot confirm my identity since then and I must have someone else blowing or some *** and now I lost my kid.
User's recommendation: Don't have kids with crazy people
Sunnyvale, California
Horrible customer service
- It works most of the time
- This device dose not work all the time
Preferred solution: Let the company propose a solution
User's recommendation: Do not engage if you don't have to
Woodland Hills, California
Worst experience ever
User's recommendation: Stay away from this service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
False positive
- Inaccuracy of product
- Faulty equipment and company policy
- False reads
Preferred solution: Let the company propose a solution
User's recommendation: Don’t volunteer as it causes undue stress
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sioux Falls, South Dakota
I’m angry
User's recommendation: Don’t buy it
Littleton, Colorado
Errors
- Inconsistent readings
Preferred solution: Help
About
Soberlink, Inc. is a technology-based company which specializes in remote measuring and monitoring alcohol intoxication. It was founded in 2010. The company headquarters is based in Cypress, California, USA. In May 2015 Soberlink, Inc. became a subsidiary of BI Incorporated. The company offers Healthcare and Family Law programs. It provides Soberlink Cellular and Soberlink Bluetooth devices which ensure wireless alcohol testing with real-time results. The devices are properly tested to be used in court hearings. Soberlink, Inc. trains customers how to use their devices. It is possible to set and customize testing schedules with notifications, and automated reports. Customer can also configure text message reminders and alerts.
Soberlink is ranked 266 out of 910 in Medical Supplies and Equipment category
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Yup. 3 false positives.
My ex tried to use it to take full custody. I did a hair test that went back 90 days to prove my innocence. Judge threw out the use of soberlink during the next court date.
But the anxiety and stress it gave me in the meantime would cause a real alcoholic to drink. Thanks soberlink!
Exact same situation for me.