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3 comments

One of the most pathetic and DANGEROUS companies I've ever encountered. I voluntarily signed up with Soberlink to get my ex to stop her relentless false accusations going through divorce.

Item cost: $450. Monitoring: $200+/mo. Issues: 1. 4 documented false positives.

I have letters from Soberlink admitting to them. 2. 2 failed photo IDs. They say this only happens when the lighting is poor, but I took the photos in the EXACT same location as 100s previous.

Oh, and did they tell you that you must sit around and wait for up to an hour post-test for them to "approve" your photo? 3. The gave up my HIPAA protected medical information to my ex's attorney, and they admitted it. Their attorney finally caved and began backtracking when I called them out on this.

They do NOT care about you - they simply want the screws turned on your life so that you'll fail a test and have to continue. 4. Billing is mess. Good luck.

5. They "forgot" to enter my testing dates multiple times, yet send me ominous "YOU must be in compliance" emails ...and on and on. AVOID AT ALL COSTS. Their entire model is built on the destruction of your life.

Think I'm being overdramatic? Give 'em a whirl.

As for me, I barely survived 4 months of this pathetic device and wouldn't wish it on anyone. It's worse than handcuffs....

Reason of review: Poor customer service.

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Guest

Do you really think Soberlink would advertise their issues like false-positives on the website?

Guest

I have had nothing but great experiences with Soberlink. I was being falsely accused of drinking by my ex and she now has been shut up because my Soberlink reports tell her I am not drinking.

I did have one issue where my device wouldn't pair with my iPhone but their customer service quickly fixed the problem.

Guest

This is not my experience at all. Soberlink has been an unbelievable tool that works as advertised.

They have a great part of there website that talks about the success stories. 1000's of people Re successfully using Soberlink in their Recovery.

Alcoholism is a tough disease to manage by yourself and many people benfeit from Soberlink.

https://www.soberlink.com/sober-stories-about-managing-alcohol/

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